Refund & Cancellation Policy

1. General Policy

Lakshmi Enterprises is committed to providing high-quality IT services and solutions. Our refund and cancellation policy is designed to be fair to both our clients and our business operations.

2. Service Categories and Refund Terms

2.1 Consulting Services

For IT consulting services:

• Before Project Start: Full refund if cancellation is made 48 hours before the scheduled start date
• After Project Start: Refund will be calculated based on work completed and expenses incurred
• Completed Deliverables: No refund for completed and delivered consulting reports or recommendations

2.2 Software Development Projects

For custom software development:

• Project Initiation Phase: 100% refund if cancelled within 7 days of project initiation
• Development Phase: Refund calculated as: Total Payment - (Hours Worked × Hourly Rate) - (Third-party Costs)
• Testing Phase: Maximum 25% refund of total project cost
• Post-Delivery: No refund after final delivery and acceptance

2.3 Cloud Solutions

For cloud infrastructure and migration services:

• Planning Phase: 80% refund if cancelled before implementation begins
• Implementation Phase: Refund based on work completed and resources consumed
• Ongoing Services: 30-day notice required for service termination

2.4 Training and Support Services

For training and ongoing support:

• Training Sessions: Full refund if cancelled 24 hours before scheduled session
• Support Contracts: Pro-rated refund for unused support hours
• Completed Training: No refund for completed training sessions

3. Cancellation Process

3.1 How to Cancel

To cancel a service, you must:

• Submit a written cancellation request to contact@lakshmienterprises.shop
• Include your project/service reference number
• Specify the reason for cancellation
• Provide your contact information for processing

3.2 Cancellation Timeline

We will process your cancellation request within 5-7 business days and provide you with:

• Confirmation of cancellation
• Calculation of any applicable refund
• Timeline for refund processing

4. Refund Processing

4.1 Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

• Bank transfers for direct bank payments
• Credit/debit card refunds for card payments
• UPI refunds for UPI transactions

4.2 Refund Timeline

Refund processing times:

• Bank Transfers: 5-10 business days
• Credit/Debit Cards: 7-14 business days
• UPI: 2-5 business days

5. Non-Refundable Items

The following items are non-refundable:

• Third-party software licenses purchased on behalf of the client
• Domain registrations and hosting fees
• Completed and delivered work products
• Training sessions that have been conducted
• Consulting services that have been delivered
• Any services where the client has breached the service agreement

6. Force Majeure

In case of force majeure events (natural disasters, government actions, etc.), Lakshmi Enterprises reserves the right to:

• Suspend services temporarily
• Modify project timelines
• Negotiate alternative arrangements with clients

7. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact us at contact@lakshmienterprises.shop with detailed information
• We will review your case within 10 business days
• If unresolved, disputes will be subject to arbitration in accordance with Indian law

8. Special Circumstances

8.1 Quality Issues

If you are not satisfied with the quality of our work:

• Report the issue within 30 days of delivery
• We will provide free revisions to address the issues
• If issues cannot be resolved, we will provide a partial or full refund

8.2 Project Delays

If we fail to meet agreed project timelines due to our fault:

• We will provide compensation in the form of additional services
• In extreme cases, we may offer a partial refund
• Client-caused delays are not eligible for refunds

9. Contact Information

For refund and cancellation requests, please contact us:

• Email: contact@lakshmienterprises.shop
• Phone: +91 9929229229
• Address: 0, Mugal Road, Prem Nagar, Fatehpur, Uttar Pradesh, 212653

10. Policy Updates

Lakshmi Enterprises reserves the right to update this refund and cancellation policy at any time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.